FOH Music Player User Guide

Welcome to the User Guide for the Biltmore Church FOH Music Player
This user guide was designed for System Version 7.13.0 and up. Features and descriptions may vary for older versions.
You can check the system status of the FOH Music Player at any time with this link  HERE 



Getting Started

Welcome to the Biltmore Church FOH Music Player User Guide!
This guide is your friendly companion for understanding and operating the music player used at Biltmore Church and it’s ministries. We've created it to be clear and concise, walking you through everything from basic playback to troubleshooting tips. This guide will equip you with the knowledge you need to seamlessly manage the audio for our services and events.


Approaching The Player / Starting Playback

When you first approach the player whether on an iPad or on one of the build in Kiosk devices you will be greeted with the Ministry Selection Screen. To get started, simply select the button for the ministry you are listening in on. This will take you to your ministry's specific playlist screen. From here, select the playlist that is appropriate for the time.
On iPad devices your specific ministry or playlist may already be available in App form. This is a great way to save a couple steps.
Once you have selected your playlist, you’ll be taken to the main player page. This is where the music playback originates. Click play to start the playlist.
The player is designed to loop endlessly, so there is no need to restart the playlist each time the track ends. You can skip to a specific part of the track by clicking on any region on the timeline or by clicking and dragging to get to a specific part. You can return to the selected ministry's playlist screen by clicking “Switch Playlist.” You can select a different ministry altogether by clicking the “Switch Ministry” button at the top of the screen.




Troubleshooting

Quick Troubleshooting

Player displays “1:34” as the track time or fails to load

This is usually caused by a failed network connection, during this time the player is unable to reach the server where the track is stored, thus failing to start.
  • iPad App PlayersEnsure the iPad is connected to the “bcstaff” WiFi network, if not contact Central Production Staff
  • Kiosk DevicesCheck the ethernet cable on the back of the device, make sure that it is fully plugged in and that the activity lights are blinking.
Once resolved, click the “Reload Player” button at the top of the screen. Then click play.
If the player does not reload after restoring network connection, proceed to Advanced Troubleshooting; Reboot Player Device.

Player stops in the middle of playback

This is usually caused by a drop in network connection. During this time the player is unable to download the next part of the track thus stopping playback.
  • iPad App PlayersEnsure the iPad is connected to the “bcstaff” WiFi network, if not contact Central Production Staff and someone will assist you from here.
  • Kiosk DevicesCheck the ethernet cable on the back of the device, make sure that it is fully plugged in and that the activity lights are blinking.
Once resolved, click the “Reload Player” button at the top of the screen. Then click play.
If the player does not reload after restoring network connection, proceed to Advanced Troubleshooting; Reboot Player Device.

I cannot find the playlist I’m looking for

This is extremely uncommon. Please report this immediately to Central Production  Staff.To  resolve, first ensure you're on either the Playlist Selection screen or the Ministry Selection screen. Try tapping the Biltmore Church logo. This will refresh the player's connection to the server and pull the latest player code. If the playlist is still missing after this, please contact Central Production Staff for assistance.

Time & Date is Glitching or not showing.

This can happen from time to time due to a coding  limitation.To  resolve this, simply click the logo if on the playlist selection screen or if on the player page select the Reload Player button.

Advanced Troubleshooting

Reboot Player Device.

These steps are specific to Kiosk FOH Device’s and does not apply to iPad app versions.
This process will take about 5 uninterrupted minutes to complete.
    On the back left of the Kiosk Device locate the USB-C cable and unplug it.
    While the cable is unplugged press the power button on the back left of the device about 3 times to drain any stored power.
    Plug the USB-C cable back in, wait 3 seconds and then press the power button for about 1 second.
    Wait for the device to boot. You’ll know that this is working correctly if you see the “FOH Music” user logging in.
    Once completed you will be greeted back at the Ministry Selection screen.

Spotify Web Player Backup

In the extreme case that a catastrophic failure happens to the loaded tracks, the FOH Music Player is built with a special way to launch a Spotify Web player so that your ministry is never left without music.
Stop!
Proceeding with these steps will require Central Production Staff to reset the device in order to return to the normal FOH Music Player. Use this ONLY as a last resort.
From the Playlist selection screen, ensure that a track is not currently playing then touch on the highlighted portion of the screen.
Spotify will always default to a logged out state. You will need to locate the correct campus login credentials to sign in, Central Production Staff can provide this information in an emergency.