FOH Music Player User Guide
Welcome to the User Guide for the Biltmore Church FOH Music Player
This user guide was designed for 7.13.0 or 2026.3 and up. Features and descriptions may vary for older versions.
Important Policy Considerations
We want to keep Biltmore Church above reproach in every area of our operations. This includes how we handle the music played on our campuses. Personal streaming accounts like Spotify, Apple Music, and YouTube Music, etc are strictly licensed for individual, private use only. Using these platforms in a public or professional space violates federal copyright law and the terms of service we agree to when we sign up. As our reach and public profile continue to grow, it is vital that we lead with integrity and avoid the legal risks that come with unauthorized public performances.
To protect the church and respect the artists who create this work, these personal services are not to be used within the property lines of any Biltmore Church campus. We provide specific, legally cleared playback systems for every space to ensure we are doing things the right way. All staff, volunteers, and any outside guests should stick to church-approved audio sources for any music heard on site. If you have any questions regarding these standards or need assistance with approved playback options, please reach out to your Executive Pastor or a member of the Central Production Staff.
Getting Started
Welcome to the Biltmore Church FOH Music Player User Guide!
This guide is your friendly companion for understanding and operating the music player used at Biltmore Church and its ministries. We've created it to be clear and concise, walking you through everything from basic playback to troubleshooting tips.
Approaching The Player & Starting Playback
When you first approach the player—whether on an iPad or on one of the built-in Kiosk devices—you will be greeted with the Ministry Selection Screen. This screen is identical across players.
- Select a Category: Simply select the button for the ministry you are listening in on.
- Select Playlist: This will take you to your ministry's specific playlist screen. From here, select the playlist that is appropriate for the time.
- Playback Screen: Once you have selected your playlist, you’ll be taken to the main player page. This is where the music playback originates. Click play to start the playlist.
The player is designed to loop endlessly, so there is no need to restart the playlist each time the track ends. You can skip to a specific part of the track by clicking on any region on the timeline, by clicking and dragging to get to a specific part, or using the +15s or -15s buttons.
Use the “Back” button at the top left to change tracks within the category you selected.
Use the “Home” button at the top right to go all the way back to the category selection screen.
Updating Content (Clear & Refresh)
Because the FOH Music program downloads and caches tracks for stability, it won't always see new music immediately. When new tracks are published to the player by Central Production, you will see a message popup on the category selection screen.
To download the newest tracks you must use the “Clear & Refresh” button. This clears the local playlist cache and forces the program to see the latest tracks but does not download them. After using the Clear & Refresh button you'll need to go into each track you want and redownload them.
Troubleshooting
Advanced Troubleshooting
Reboot Kiosk Player Device.
These steps are specific to Kiosk FOH Device’s and does not apply to iPad app versions.
This process will take about 5 uninterrupted minutes to complete.
On the back left of the Kiosk Device locate the USB-C cable and unplug it.
While the cable is unplugged press the power button on the back left of the device about 3 times to drain any stored power.
Plug the USB-C cable back in, wait 3 seconds and then press the power button for about 1 second.
Wait for the device to boot. You’ll know that this is working correctly if you see the “FOH Music” user logging in.
Once completed you will be greeted back at the Ministry Selection screen.
Spotify Web Player Backup
Modern versions of the FOH Music player no longer support using Spotify as a backup.